Audrey De Plaen

As Head of HR People & Culture for Belgium and Luxembourg, I led the HR strategy for more than 3,000 employees across 70 stores and 7 retail brands. I partnered with business leaders to drive organizational transformation, leadership development and employee engagement while aligning people initiatives with business objectives. I led strategic projects covering Talent Acquisition, Learning & Development, Performance Management, Employee Experience, Employer Branding and Diversity, Equity & Inclusion. I also designed Assessment Centers, leadership development programs and talent initiatives that strengthened organizational capabilities and contributed to award-winning D&I projects. I designed and facilitated leadership programmes, management workshops, onboarding journeys and soft skills training sessions. I also led Learning & Development initiatives covering communication, feedback, coaching, employee experience and Diversity, Equity & Inclusion, helping leaders build high-performing and inclusive teams. Expertise: HR Strategy • Organizational Transformation • Leadership Development • Talent Management • Learning & Development • Talent Acquisition • Assessment Centers • Change Management • Employee Experience • Employer Branding • Diversity, Equity & Inclusion (DE&I) • HR Business Partnering • Stakeholder Management • Project Management

I partnered with organizations to deliver tailored HR consulting, recruitment and talent management solutions while leading a team of HR consultants. My role focused on understanding business challenges, designing practical HR solutions and ensuring high-quality service delivery. Alongside team leadership and coaching, I developed long-term client relationships, supported business development initiatives and advised organizations on recruitment, organizational development and people management. This experience strengthened my ability to translate business needs into pragmatic HR strategies that create measurable value. Expertise: HR Consulting • Talent Acquisition • Recruitment • Organizational Development • Team Management • Coaching • Business Development • Client Relationship Management • Stakeholder Management • HR Business Partnering • Project Management

I led a team of HR consultants while ensuring service excellence, client satisfaction and people development. Working closely with business leaders and HR teams, I advised organizations on talent acquisition, workforce challenges and HR service delivery. My responsibilities included coaching consultants, improving operational performance, strengthening client relationships and implementing continuous improvement initiatives. This role further developed my expertise in leadership, HR consulting and project delivery within a fast-paced consulting environment. Expertise: HR Consulting • Talent Acquisition • Team Leadership • Coaching • Talent Development • HR Operations • HR Service Delivery • Client Relationship Management • Performance Management • Stakeholder Management • Continuous Improvement • Project Management

Over a 12-year career within the Randstad Group, I progressed from Recruitment Consultant to Business Manager, supporting organizations in attracting, assessing and developing talent while building strong client partnerships across multiple industries. I managed the full recruitment lifecycle for operational, specialist and management positions, developed strategic client portfolios and delivered Recruitment Process Outsourcing (RPO) solutions. Alongside business development, I coached recruitment consultants, led teams and advised organizations on talent acquisition strategies, workforce planning and market trends. Throughout my career within the Randstad Group, I trained, coached and mentored recruitment consultants, helping them strengthen their interviewing techniques, sourcing strategies, commercial skills and client relationship management. Expertise: Talent Acquisition • HR Consulting • Recruitment Strategy • Recruitment Process Outsourcing (RPO) • Business Development • Account Management • Team Leadership • Coaching • Assessment Centers • Competency-Based Interviewing • Candidate Experience • Employer Branding • Workforce Planning • Stakeholder Management • Project Management